May. 14, 2008
     
  
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 Frequently Asked Questions

Making An Offer

Some sellers allow potential buyers to make an offer to buy their items, to avoid having to wait for the auction to finish. If a seller is open to offers, you will see a Make Offer icon in the item listing. The Make Offer section of the listing also contains information about the price range in which offers can be made.

1. If you would like to make an offer, click on the icon.

2. On the Make Offer page, enter the amount you would like to offer (Remember - your offer must be in the price range specified):

3. Click Proceed to continue and your offer will be confirmed and submitted to the seller.

Swap Offers

Instead of monetary offers, some sellers will accept Swap Offers - offers of an item of appropriate value in exchange for the item being sold. The swap offer process works in a very similar way to the standard Make Offer process.

1. If the seller of the item you are interested in accepts Swap Offers, you will see a Swap Offer entry in the item listing.

2. Click on the Make Offer link and enter a description of the swap you are proposing.

3. Click Proceed and you will see a confirmation message confirming that your swap offer has been passed to the seller.

Items With Bids/Offers

In the Members Area in your listing section you will see all items you are currently selling that have bids or offers on them. If you listed an items with a reserve and there were bids below your reserve, you will also see a link to Assign Winner Manually. If you wish to accept an offer, click on the Accept offer link. Click on Proceed and your acceptance will be confirmed and sent to the bidder. If the bidder accepts your offer, then the sale can be completed.

Reputation

Your reputation provides an indicator of how much trading you have done on the auction site and allows other buyers and sellers to get an idea of your trustworthiness and experience. For each transaction that takes place, the buyer and seller can award each other a star rating from 1 to 5:

1. Very poor - Your reputation is reduced by 1

2. Poor - Your reputation is reduced by 1

3. Neutral - no change to your reputation

4. Good - Your reputation is increased by 1

5. Excellent - Your reputation is increased by 1

Wherever a user id appears, the reputation for that user is also shown: Click on the reputation to see full details of that user's reputation.

Leaving Comments For Other Users

Feedback is an important part of building a reputation as a seller or buyer on any auction site. The Teddy Patch is no exception. Please help our community by leaving honest feedback for others.

Leaving comments for other people is a simple process. In order to leave Feedback, please do the following:

1. Log in to your Member Account by clicking on Members Area in the red tab at the top of the page.

2. Scroll down the links on the left side of the page and click on the Reputation link .

3. Click on Leave Comments. Here you will see a list of closed auctions that require your feedback.

4. To leave a comment, click on the Proceed link at the right of the screen:

5. Select a suitable star rating - from 1 to 5, and enter any comments you would like to make into the comments field. When you are finished, click on Leave Comments to store your comments and rating.

6. If you now return to the auction item, you will be able to click on the other user's reputation and see your comments in their reputation information.

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